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45
Pop up for non-resellable returns
- Live
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N |
Nick Janowski |
When returning items, I would love to avoid forgetting to change whether it's salable or not. Can we have that option screen always pop up upon clicking the refund button? This way the cashier is forced to answer at every return.
Activity Newest / Oldest
Nicholas Cook
Status changed to: Live
Nicholas Cook
This feature has been released. For directions on how to enable it, please visit pinogy.atlassian.net/wiki/spaces/PP/pages/4116250625/How+to+require+if+a+product+return+goes+back+to+stock+or+not
Thanks
Nicholas Cook
Status changed to: In progress
Nicholas Cook
Merged with: Pop up for non-resellable returns
Erin Larkin
Can the box pop up automatically to ask if the item is resellable when you hit pay to give the refund?
Pet Stuff Inc (Stephen)
Is there a timeline for when this feature might be implemented?
Michele
I want a reminder pop-up asking the employee whether a returned item should be marked as resalable/non-resalable during every return process.
Daniel Gowen
Please add a yes/no popup on returns that forces the cashiers to answer yes or no that they marked non resalable items as such. Too many times this is forgotten and we have to go back in and do manual inventory adjustments.
Michele
Please!
NW A1
Or if not a pop up, require that a choice must be made: return to inventory or not resellable is chosen somehow on each item.
Jeff Manley
It would be helpful if Pinogy would prompt users to indicate if items on a return are non-resalable before completing the return. Over half of the returns we receive cannot be resold, but staff often forget to click on the pencil tool to designate items as non-resalable, even though they have been shown. I think it's in part because the staff is focusing on potentially unhappy customers and forgetting to perform the manual steps. A pop-up would remind them to check.
H&P
On a return it should prompt you for a reason and if it is resalable or not
Nicholas Cook
Is it possible to have the Non-Resalable choice automatically pop up whenever processing returns? Because the current method is not obvious I find that a lot of our staff are forgetting to choose the option for damaged items because they are focusing on customer satisfaction.
Jennie Dudley
Would be helpful if auto pop up for returns to force cashier to choose resalable or non-resalable
Jeff Manley
Over half of the returns we receive cannot be resold, but staff often forget to click on the pencil tool. I think it's in part because the staff are focusing on potentially unhappy customers and forgetting to perform the manual steps. A pop-up would remind them to check.
Gina Swansburg
And then enter that quantity into a new field (unsaleable) instead of adding it back into regular inventory.
Mike Murray
I gree it would be much more conveniant to have the computer actually prompt a reason for return ad wether it's resaleable or not.
Daniel Gowen
Return notes and marking items as non resalable are possible with the pencil or edit button on the return invoice.
pinogy.atlassian.net/wiki/spaces/PP/pages/3282829313/Your+First+Return+Cash+Register+Quick+Start+Guide
H&P
We understand that, but it would be much more conveniant to have the computer actually prompt a reason for return ad wether it's resaleable or not.
Teresa P
Yes, yes and more yes!!!